> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hologram.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Delete your account

> Deleting your account is a manual process. My account must be in good standing without a negative balance, and have no active SIMs.

Deleting your account will **permanently delete all organizations owned by that account**. This includes all organization with an owner that matches your email address. Deletion requests must come from the account owner's email address.

**If you want to transfer ownership of an organization to someone else**, follow this [guide](/dashboard/orgs-and-users/transfer-ownership) instead.

## Requirements before deleting your account

<Steps>
  <Step title="Verify all organizations that you own">
    Verify all organizations that you own by checking your [Account settings](/dashboard/account/update-account-details) page and the [organization details](/dashboard/orgs-and-users/organization-overview) pages for each organization.
  </Step>

  <Step title="Deactivate or transfer all SIMs">
    All SIMs within **all organizations you own** have been permanently deactivated by following the instructions in [this guide](/dashboard/sim-actions/deactivate-sims), or have been transferred to other organizations your account does not own by following [these instructions](/dashboard/sim-actions/transfer-to-organization).
  </Step>

  <Step title="Pay any negative balance">
    The accout balance for **all organizations you own** must be paid and \$0. If the organization has a balance, it must be paid in the [Account page](/dashboard/billing/add-balance) before Hologram can delete the organization. We recommend also turning off auto-refill in the [Account page](/dashboard/billing/auto-refill).
  </Step>

  <Step title="Gather organization ID(s)">
    Gather the [organization ID(s)](/guides/troubleshooting/find-org-id) of all organization(s) you own.
  </Step>
</Steps>

<Danger>
  **Important:** Hologram can only delete an organization in which all SIMs are either deactivated or [transferred](/dashboard/sim-actions/transfer-to-organization), and the organization's balance is not negative.

  *In accordance with our Terms of Service, we are not required to provide refunds for any remaining positive balance when a customer requests the termination or deletion of their account. Our policies are designed to ensure clarity and consistency in financial transactions while upholding the agreed-upon terms of use. If you have any concerns or require further clarification regarding this policy, we encourage you to review our [Terms of Service](https://www.hologram.io/terms-of-use/).*
</Danger>

## How to delete your account

Email [support@hologram.io](mailto:support@hologram.io) ***from the email address associated with your Hologram account***, filling out the template below. You will need the following information:

* **Organization ID(s).** Provide all Organization IDs in your [Dashboard](https://dashboard.hologram.io/) that you are an Owner of.
* **Do you have active SIM(s) on your account?** You are required to delete or transfer SIM(s) in order for Hologram to delete your account. Go to your [dashboard](https://dashboard.hologram.io/) and follow [this quick guide to delete or transfer SIMs](/dashboard/sim-actions/deactivate-sims).
* **Your balance must not be negative.** If your account is negative, it must be paid before Hologram can delete your account. Find it in your [dashboard](https://dashboard.hologram.io/)
* **Are you the owner of the account?** You must send your request from the account email address matching the email address in your [dashboard](https://dashboard.hologram.io/). If you are not the owner, CC the owner in your request, who will need to verify the request.

Once all steps above have been completed Hologram Support will proceed with deleting your Hologram Dashboard(s).

## Email template

### Subject

```text theme={null}
DELETE ACCOUNT
```

### Body

```text theme={null}
Account email address to delete: <EMAIL_ADDRESS>
Organization ID(s): <LIST_ORG_IDS_HERE>
All SIMs have been deactivated or transferred?: <DEACTIVATED_OR_TRANSFERRED>
Balance has been paid?: <YES_OR_NO>
Are you the owner of all listed organizations?: <YES_OR_NO>

Please permanently delete the following organizations associated with my account: <LIST_ORG_IDS_HERE>. I acknowledge that I have already permanently deleted or transferred all SIMs associated with these organizations.
```

## Example email

### Subject

```text theme={null}
DELETE ACCOUNT
```

### Body

```text theme={null}
Account email address to delete: kiera.bennett@hlgresearch.com
Organization ID(s): 12345, 12346
All SIMs have been deactivated or transferred?: Deactivated
Balance has been paid?: Yes
Are you the owner of all listed organizations?: Yes

Please permanently delete the following organizations associated with my account: 12345, 12346. I acknowledge that I have already permanently deleted or transferred all SIMs associated with these organizations.
```