> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hologram.io/llms.txt
> Use this file to discover all available pages before exploring further.
# Transfer ownership of an organization
> Sometimes organization ownership needs to be transferred when a user leaves the organization or is no longer able to manage it. This guide outlines the process to follow to transfer ownership to a different user in your organization.
## How can I transfer ownership of an organization
In order to transfer the ownership of an organization to a different user, first make sure that that user is added as collaborator on the organization in question. Read more about [creating and managing organizations](/dashboard/orgs-and-users/organization-overview).
Once the desired new **Owner** is a collaborator on the organization, the current Owner must email [support@hologram.io](mailto:support@hologram.io) ***from the email that owns the Hologram organization you want deleted*** following the template below. Replace the `<>` tags with your request:
**Note:** Requesting a transfer of ownership will not update your [billing information](/dashboard/billing/update-payment-method) or [transfer your SIMs](/dashboard/sim-actions/transfer-to-organization) from either Dashboard. You may take those actions within the desired Dashboard, after access is granted.
**Subject**
```
Account transfer
```
**Body**
```
Please permanently transfer Organization to user .
I acknowledge that I will no longer be the owner of that organization or the SIMs that are in it.
```
## How can I transfer ownership if we no longer have access to the owner's email?
If you no longer have access to an organization owner's email address, you must follow this process so that Hologram can verify that you are the owner of the email address and domain.
1. Add a **TXT** DNS Record on the business domain associated with the owner's email address. For example, `hlgresearch.com` for a an owner address of of `kiera.bennett@hlgresearch.com`.\`
* Set the TXT record to **`holoadmin=owneremail@yourdomain.com`**
2. Reach out to Hologram's support team at [support@hologram.io](mailto:support@hologram.io) and request a transfer of ownership. Provide the domain name, email address, organization ID, and confirmation that you have added the TXT record using the template below.
3. Hologram's support team will verify the TXT record was added within 24-48 hours using a DNS service.
4. Once this is confirmed we can proceed with the transfer of ownership.
**Subject**
```
Organization transfer TXT record verification
```
**Body**
```
Please permanently transfer Organization to user .
I acknowledge that I will no longer be the owner of that organization or the SIMs that are in it.
Previous owner's email:
Previous owner's domain:
I have added a DNS TXT record to the domain to confirm ownership:
```