> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hologram.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Get in touch with our support team for detailed troubleshooting or specific requests.

<Card title="Reach out to our support team" icon="envelope" href="mailto:support@hologram.io" horizontal>
  Reach out to our support team by emailing <strong>[support@hologram.io](mailto:support@hologram.io)</strong>. This will create a new ticket, and replies will update the same email thread.
</Card>

## What should I expect when I open a new ticket?

When you email support, you'll first receive an automated reply from our AI assistant, **Holly Graham**. This message will:

* Acknowledge your request
* Suggest initial troubleshooting steps
* Outline what information helps us investigate efficiently

If you need a human right away, simply reply and request an escalation. Holly will hand the ticket to a Solutions Engineer.

## SLA and prioritized support

If your organization requires guaranteed response and resolution times, or faster escalation paths, you can explore our [premium IoT support packages](https://www.hologram.io/premium-support/).

## AI chatbot

You can also access our AI support chatbot directly through our documentation site, using the button in the lower-right corner. The chatbot can:

* Answer common questions
* Guide you through troubleshooting
* Open a support ticket on your behalf if needed

Any ticket opened through the chatbot will be routed to our Solutions Engineering team for review.

<Note>
  **Note:** Hologram's support is handled via email. We no longer support submitting tickets through an online form.
</Note>