> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hologram.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Hologram's scope of support

> What Hologram support covers vs. what is out of scope (professional services).

## What can Hologram help with?

<Note>
  **Note:** For professional services inquiries, contact [support@hologram.io](mailto:support@hologram.io).
</Note>

| Area              | In scope                                                           | Out of scope                                                                           |
| ----------------- | ------------------------------------------------------------------ | -------------------------------------------------------------------------------------- |
| Network data      | Hologram receives metadata and reports usage in Dashboard and API. | Hologram cannot see data content or device-level activity.                             |
| Connectivity      | Hologram controls connectivity for Hologram SIMs.                  | Hologram cannot control device settings or operator selection; use your device manual. |
| Modem diagnostics | Hologram reviews diagnostics you submit.                           | Hologram cannot remote into devices to retrieve or change settings.                    |
| Data usage        | Hologram records and exposes usage via Dashboard and API.          | Refunds or investigations for high usage not caused by identified issues.              |
| Support SLAs      | Based on time to first response.                                   | SLAs are not based on full resolution time.                                            |
| Device support    | Guidance to relevant IoT docs and concepts.                        | Training on third-party devices or coding support for deployments.                     |

<Card title="Terms of Use" href="https://www.hologram.io/terms-of-use/" horizontal />