Hologram Release Notes

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What’s new

• ICCID filters in the SIMs pages filter on both enabled profile and bootstrap profile.
• Bootstrap profile ICCID now has a dedicated column in the Pre-deployment SIMs page to help manage SIMs in Test Mode with multiple installed profiles.

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Known issues

• The SIMs page ICCID filters only search the enabled profile and bootstrap profile, even if additional profiles are installed.
• The Active SIMs page will not display matching bootstrap profile ICCIDs by default, unless the enabled profile is also the bootstrap profile.

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What’s fixed

• Stopped incorrectly showing the new user Welcome page for some organizations on login. If you have active SIMs you should now correctly see either the Active SIMs page or the Home page.
• Fixed a rare bug that would log users out shortly after logging in.
• Fixed a bug that prevented password resets for some users.

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What’s fixed

• Emailed hardware invoices are now being sent on behalf of support@hologram.io as expected and should no longer be flagged by Google as possible spam.

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What’s new

• Exports from the SIMs pages now include “Connected” statuses.
• The manage secure tunneling action now displays a SIM’s Link / Profile ID when changing settings for a single SIM to make finding the ID easier when using Spacebridge.

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What’s improved

• Our password strength requirements have increased. Our new minimum password requirements:
  • 8 characters (up from 6)
  • 1 number
  • 1 UPPERCASE
  • 1 lowercase
  • 1 special character
  • This change applies to new account creation and password changes only. This change does not invalidate existing passwords, and does not require users to update existing passwords.
• Organizations with network-level billing can no longer download incorrect Statements, and will see disclaimers in Billing pages with more details about their billing configuration.

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What’s fixed

• Organizations with custom billing now correctly see data availability disclaimers in Billing pages.

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What’s new

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What’s improved

• The /devices endpoint is faster.
• The /devices endpoint now properly returns the most recently known location of all profiles on a device.

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What’s new

• Zero-data rates now display in the Data plans page for data plans configured with a zero-data rate.
• Zero-data discounts now display in the Pricing tab for a single SIM if the SIM has been configured with a zero-data rate and the SIM has used 0 B of data in its current billing period.
• We’ve added a link to Hologram’s Release notes to the Support menu in your dashboard. Press the Support button in the bottom of the left-hand main menu in your dashboard to find this link, to give us feedback, or get help.

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What’s improved

• Calls to GET https://dashboard.hologram.io/api/1/devices/:id and GET https://dashboard.hologram.io/api/1/devices are simpler and faster, and no longer return plan prices in the nested plans object.
  • Important: Requests to the /devices endpoint can still get the old default plans response by providing an includePricing parameter in the request.
  • The old default /devices payload included plan pricing and returned this payload:

"plan": {
    "id": 2,
    "zone": "global",
    "name": "Pay as you Go Plan 123",
    "data": 0,
    "cost": "1.000000",
    "sms": "0.190000",
    "overage": "0.250000",
    "account_tier": "BASE"
}

• The new default payload looks like this:

"plan": {
    "id": 2,
    "zone": "global",
    "name": "Pay as you Go Plan 123",
    "data": 0
}

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What’s improved

• Organizations with network-level billing can now find all their invoices in the same table in the Billing section on the Invoices page.

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Known issues

• Statements and transactions are unavailable for organizations with network-level billing or custom billing to avoid confusion between invoices and transaction reports.
  • If your organization is affected, you should continue to rely on billing reporting provided by your account team. We are actively working to provide new, detailed billing reporting for these organizations.

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What’s improved

• Contracted accounts configured with custom billing may have manually managed billing data including invoices and data plan rates. If your organization is custom billed, you will now see warnings across your dashboard if the data displayed is manually managed and may not be 100% contract-accurate.
  • If your account has custom billing, your billing data should be referenced either directly from contracts or billing documents provided by your account teams.
  • If you have any questions, contact support or reach out to your account representative; we’re here to help!

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What’s fixed

• The Transactions page no longer crashes.

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What’s fixed

• The Data usage by session report now correctly filters results by the selected date range.

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What’s fixed

• We tidied up several small UI elements in the Activation workflow — particularly first-time SIM Activation for new users — that were misaligned or broken.

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Known issues

• Fixed in v2.7.1 The Transactions page in the Billing section of Dashboard crashes with an error due to an internal codebase update performed during v2.7.0.

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What’s new

• Our Registration form now requires a phone number for new users registering for dashboard for the first time for a new org.

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What’s improved

• The Switch Profiles action for a SIM now optimistically updates the UI with the selected profile’s “pending” state to provide clearer feedback that a profile swap request is in progress.
• The Switch Profiles action now also checks the profile state when opened, preventing users from submitting multiple switch requests at once.

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What’s improved

• IMEIs available in search are now updated within seconds. In the past, it could take up to 24 hours before IMEI was searchable.
• SIM status indicators in search results update more quickly to match what’s displayed in the SIMs pages in Dashboard.

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Known issues

• Searchable IMEIs for USA-1 and USA-2 profiles are delayed by 1-3 hours due to carrier usage reporting.

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What’s fixed

• The Recent sessions page for a SIM shows the correct notification for SIMs that have exited Test Mode but haven’t had any further active sessions.
• Fixed a bug introduced in the previous release that caused the Recent Sessions table to sporadically sort in reverse chronological order.

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What’s improved

• Sessions that occurred in Test Mode are now labeled in the Recent sessions tab for a SIM. This distinguishes free Test Mode activity from billed data usage.

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What’s fixed

• We’ve fixed a bug that could incorrectly charge Auto-Refill to misconfigured accounts that were formerly prepaid.
• Dashboard Search now ignores whitespaces in number-only search queries like ICCID.
• The Manage secure tunneling modal had a broken link to the Help Center.

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Known issues

• Fixed in v2.6.2 – The Test Mode label in Recent Sessions doesn’t appear if the SIM has activated and the last session was in Test Mode. It will only appear if a session has closed since activation.

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What’s new

• Registering a new Hologram account is quicker, with fewer steps!
• All new users are added to a business organization when creating a new account, which is set to their default organization. Now all new accounts can add collaborators by default without the restrictions of a personal organization.

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What’s fixed

• The Pre-deployment Age Analysis report filter correctly loads in and lists SIMs by time in testing.

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What’s fixed

• The Pre-deployment SIMs in Testing report now correctly shows total data usage in bytes instead of MB.

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What’s fixed

• The single SIM data usage report correctly shows data usage after a SIM has been deactivated.

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What’s new

• Our data usage reports have been updated to be more reliable, accurate, and quick, with additional breakdowns of your data.
• The SIM Details data usage reports have been consolidated down to a single Data Usage tab.
• Data Usage by SIM now contains all fleet-level SIM reports in one location including Data Usage by SIM and Day and by Network.
• A new Outbound SMS by SIM report can be found within the Usage section → By SIM tab.
• A new Data Usage by Profile report is available within the Usage section → By SIM tab.

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What’s improved

• Reports run faster for most organizations.
• Data visualizations no longer hit display limits when viewing large session counts, and show the most recent session information.
• Outbound SMS counts are available in the Data Usage by SIM, SIMs in Testing, and Pre-deployment Age Analysis reports with SIM SMS limits.
• The Data Usage by Session report now includes a visualization of recent sessions.
• Location information should now be available and more reliable for more sessions.
• Test Mode configuration information has been added to the Pre-deployment SIMs usage reports.

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What’s fixed

• Outbound SMS counts were incorrectly calculated in the single SIM data usage report.
• Active SIM counts could rarely fall out of sync with the Home and SIMs pages in Dashboard.
• Global-3 and USA-2 CAT1+ profile names would not appear reliably in all Active SIMs reports.
• SIMs that transferred organizations mid-month would sometimes have mismatched data across reports.
• SIMs that transferred data plans mid-month would sometimes have mismatched data across reports.
• SIMs with data usage on inactivated profiles would sometimes have mismatched data across reports.

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What’s fixed

• Updated billing pages and recent invoices correctly display for contracted accounts with network-level billing.
• Network-level billing rate cards when viewing coverage for data plans or individual SIMs correctly display for contracted accounts with network level billing.
• Billing API calls correctly return updated invoice details for contracted accounts with network-level billing.
• If assigned to a SIM, public IP addresses now correctly display in a SIM’s Status tab in the Last connection card.

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What’s improved

• The Last connection card for a SIM will now display a warning if the last session occurred during Test Mode.
• Icons are now consistent across the SIM’s Status tab.

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What’s new

• A new Status card on SIM details pages better illustrates a SIM’s connectivity status, separating out Last connection details into its own card.
• Copy IDs to your clipboard from a SIM’s details page by clicking the IDs in the header or in the Status card.
• A simpler Start page listed on the back of our printed SIM cards helps you get connected faster.

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What’s improved

• The Last connection card on a SIM’s details page has better handling of missing network information and includes Profile name.
• Carrier information for a SIM is now more accurately categorized and labeled as Mobile core operator.

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What’s fixed

• Pay Monthly plans with included data now show correct rates in Coverage cards when viewing a single SIM or data plan.
• SIMs with a Deactivating status, in a DEAD-PENDING state, now correctly show connectivity, pricing, and session details when viewing a single SIM.
• Long data plan names without spaces now display correctly in the Activation and Change Plans workflows.
• The Profiles tab for a SIM now uses the correct icons for SIM statuses.

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What’s new

• Sort and filter SIMs in Test Mode by target activation date in using the new column and filter in the Pre-deployment SIMs page.

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What’s fixed

• A bug showing incorrect ranges of data usage rates in Coverage pages has been fixed for contracted organizations that have access to variable rates per network.
• Data usage totals now support TB labeling, and decimal place display is more consistent across dashboard.
• Date range filters stored in a user session now behave as you’d expect when set to a relative date.
• Date pickers and the change organization dropdown no longer run off the screen, especially when they had long labels
• Dashboard’s header layout has been improved on low-resolution displays.

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What’s new

• Find Data plan pricing and coverage by clicking into the new Data plan details page from the Data Plans page or from a SIM’s Pricing page. Here you can find detailed pricing, coverage, and other info for each of your data plans.
• Filter SIMs with no tags using the Tag filter in the SIMs pages.

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What’s improved

• Static data pool information is more consistent and accurate across your dashboard.
• We’ve made a large number of small visual improvements across dashboard to make the experience more consistent.

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What’s fixed

• Coverage explorer price ranges should now display as expected for all data plans.
• SIMs with no data usage should now show as expected in the Data Usage by SIM report. We’ve moved them to a new table in the report.

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What’s new

• We’ve updated the look and feel of Dashboard to better represent our current branding!
• New billing pages for contracted accounts with network-level billing and variable rate data usage.

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What’s improved

• Dashboard now looks, feels, and works more consistently across operating systems and browsers.
• We’ve removed even more data from initial loads to speed up loading times.

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What’s fixed

• A wide range of small issues have been fixed across dashboard including accessibility improvements.
• Low-resolution displays now have more consistent scroll and padding behavior.

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What’s new

• View coverage and rates when Activating SIMs or Changing data plans. Now you can understand precise network coverage and rates when choosing a data plan for your SIMs.

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What’s improved

• The SIM’s Pricing page now supports SIMs with network-level billing and variable rate data usage.
• The SIM’s Pricing page now supports zero-data rate MRCs for contracted accounts with zero-data rates.

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What’s new

• Outbound SMS counts are now available in the data usage reports by day, by SIM, by SIM and day, and for single SIMs.
• Data usage by location reporting now provides additional detail for data usage by SIM.

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What’s improved

• Data usage reports in your dashboard have been improved in a number of ways:
  • Load times have been drastically improved. All reports should load in at least twice as fast.
  • Tag filters now search on individual tags as expected.
  • Filters are now synced between tabs in the Usage section, and for a single SIM.
• Dashboard load times are a little faster, and load in less data.

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What’s fixed

• Clicking into old Devices links now directly open SIMs pages instead of rerouting the links.

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What’s new

• View coverage and rates for your SIMs in the new Coverage Explorer. Open up any SIM and head to the Coverage tab to see a breakdown of all available networks, rates, RATs, and more available to your SIMs. Read more about Coverage Explorer
• Find recent sessions across all your SIMs and dive into more details in an improved Recent sessions page under the Usage section of your dashboard. This replaces the old Live Sessions page.

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What’s improved

• We’ve replaced some old code to reduce overall loading times of your Dashboard.
• Adding tags in the Activation and Change Plan workflows has been updated to match the SIMs pages.

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What’s fixed

• Creating a new tag from the SIMs pages bulk action would sometimes not apply the tag to every selected SIM.
• Tabbing through and selecting some controls like dropdown menus should now work and display as expected.

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What’s fixed

• Home page pre-deployment SIM counts now correctly include all possible pre-deployment SIM states with labels updated to match the SIMs pages. Pre-deployment SIM counts now display as expected if you have no pre-deployment SIMs.
• SIMs page deep links correctly recognize URL filters as expected for all users.
• Logos are no longer blurry on high DPI displays.
• Minor visual and bug fixes.

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What’s improved

• SIM location history reporting now warns about SIM profiles that don’t provide location data.
• SIM recent sessions help text and empty states improved for clarity.
• Simulating a message from the Activity console correctly pre-fills existing message details as it did before.
• Minor visual and bug fixes.

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What’s new

• The SIMs pages have exited beta! 🚀 We’re waving a fond farewell to the Devices pages that have served us well for nearly 10 years.
  • All available SIM actions can be found under the Manage SIM dropdown at the top of page when viewing a SIM.
  • Device IDs can be found on a SIM’s Status tab or the SIM and Device tab under the Devices sections of the respective pages.
  • Link ID—the ID of a profile—can be found on the Profiles tab.
  • Data plan and pricing information can be found under the Pricing tab.
• Recent sessions are now available in a SIM’s details page under the Recent Sessions tab.
  • The last 100 sessions display on this page by default, and can be exported from the top of the Recent sessions card.
  • Profile changes and fallback events are called out directly in this table to make troubleshooting profile changes clearer.
• SIM location reporting can be found in a SIM’s Location history tab. Please note that location is not provided for every network or session.
• Fleet location reporting is now available in the Usage section of your dashboard under the By location tab.
• Drill down into tagged SIMs directly from the Tags page.

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What’s improved

• The single SIM’s Data usage tab has been renamed to Data reporting to more accurately reflect that data is delayed by up to an hour.
• Device ID has been added to the SIM’s Status tab under the Device section.
• Link ID labeling has been re-added to the SIM’s Profiles tab.

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What’s fixed

• Previously set data limits will now display as expected when setting a data limit for a single SIM.
• ICCID filtering in the single SIM data usage report now correctly filters cards in the report.
• The Simulate button in the Activity console now directly opens the Simulate message to API modal for the selected SIM.
• The Home page now correctly categorizes all pre-deployment SIM states.

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Known issues

• After sending an SMS or cloud message to a SIM, the Activity console does not automatically open.
• SMS counts are not yet available in the Data usage by SIM report.
• Creating a new tag using the SIMs pages bulk action does not automatically apply it to the selected SIMs.

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What’s improved

• Timestamps displayed in the SIMs pages are now consistent and show conversion from UTC to local time on hover.
• Deactivated SIMs’ details pages now correctly hide or show data and tabs if the data is no longer available or reliable.

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What’s new

• Manage Phone Numbers from a SIM’s details page. Open the SIM’s Pricing tab to find available add-ons for a SIM, including phone numbers. Added phone numbers will also display on the SIM and device tab.

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What’s improved

• Purchasing a phone number now gives more detail when no phone numbers are available for a country. Please note that phone numbers are only available for countries that match your billing address.

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What’s improved

• The SIM details page has clearer and improved error and empty states.
• Warning banners for missing billing addresses should no longer flicker as frequently on and off while navigating your dashboard.

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What’s new

• Outbound SMS counts are now available in the SIMs pages. Open any SIM and find the outbound SMS usage under the Status tab in the Usage this billing Period card.
• MSISDN now displays for every profile on a SIM’s Profiles tab.

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What’s improved

• Single SIM Data usage reports now default to the SIM’s billing period. Data usage in the report should now match the data usage in the SIM’s current billing period. Please note that this report runs hourly, so recent sessions may not appear immediately. Recent session data will be added this page soon.
• Profile details for SIMs have been improved to make profile states, details, and expected behavior clearer.
• Profile history now always displays at the bottom of the Profiles tab.

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What’s fixed

• Global-3 profile names now correctly appear in the single SIM data usage report.

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What’s improved

• Activation now defaults to showing Standard Data Plans if there are no Custom Data Plans that can be added to the current SIM.
• The Status filter Select all option on the SIMs pages has been removed.
• Dropdown panels like the Organization picker now correctly layer with other elements on screen and stay on screen as expected.

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What’s new

• Set data usage alert thresholds in the SIMs pages.

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What’s fixed

• Removing a phone number no longer crashes Dashboard.

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What’s new

• Manage secure device tunneling and communicate with your devices with Spacebridge, now available in the SIMs pages. This action can be taken on up to 10 SIMs at a time.

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What’s new

• Simulate a message from your device to the API from a single SIM’s details page.

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What’s fixed

• Some actions in the SIMs pages like Change Plan and Pause/Resume SIMs were showing as available even if the SIM couldn’t take the action. Actions should now correctly check SIM states.