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How to search for SIMs

To find a SIM, use the Search bar at the top of the page. Search is globally available from every page of your dashboard. The search modal can be opened by clicking on the search bar in the nav menu, or use the Ctrl+K keyboard shortcut on Windows or ⌘+K on a Mac.
Search bar
Once you type in a search term, we will automatically search across all Active, Pre-deployment and Deactivated SIMs with a single action. The search results modal will display the first 8 matching SIMs in a list. To open a given SIM, either click on it with your mouse, or scroll with the arrows on your keyboard and hit Enter (Return on a Mac).
Search results
If there are more than 8 matching results and you don’t see the device you are looking for, you may want to use a more specific search term. Or, you can open the SIMs page and use a combination of filters and sorting to find the SIM.

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Search terms

You can search across the following data, returning results that begin with or end with your search term, using a minimum of 3 characters. Searching on SIM names will also return any name that contains your search term.
  • SIM ID
  • SIM name
  • SIM eUICCID (EID)
  • Installed Profile Link ID
  • Installed Profile ICCID
  • Device ID
  • Last Known Device IMEI
  • Phone Number (if purchased)

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Troubleshooting search results

1

Check for typos

If you are searching for a SIM in your fleet and unable to locate it, please first check for misspellings, and that you have typed in the correct and accurate information you are searching for.
2

Use at least 3 characters

Searches require at least 3 characters.
3

Understand search matching

Searches only return results that begin with or end with your search term, unless you are searching on name.
4

Verify organization

Confirm that you have the correct organization selected.
5

Wait for updates

If you have just activated or renamed a SIM, it can take a few minutes for the SIM to be available via search. The update process is constantly running, so try to wait a couple minutes, refresh the page, and try the search again.
6

Use unique identifiers

If your organization has many devices with the same name, there may be a large number of results returned and finding the exact device you want might be hard. In this case, try narrowing your search by using a different ID.
7

Profile availability

Search is only aware of profiles currently installed on a SIM. If your SIM has received over-the-air EUICC updates to uninstall a profile, that profile will not be searchable.

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Searching by IMEI

The IMEI is the unique identifier of your hardware’s installed modem. We usually get this from data session information shared from networks, and when we do, we store it in our system and it is available for search. In some cases, we do not get the IMEI back from a network, in which case you should try the ICCID, SIM ID, or name instead. If you are trying to find a SIM by searching for an IMEI, it is always best to use the entire IMEI number. If you do not have the entire IMEI, here are some helpful hints to help get you the best search results:
  • Search using the last four or five digits of the IMEI.
  • Do not search by using the middle portion of the IMEI.
  • Search for the first few digits of the IMEI. As long as you include the very first digit of the IMEI, any number of digits will work (the more the merrier). A partial search that does not include the very first digit will not display your intended device.
When searching IMEI, here are some sample searches that will (or won’t) work:
IMEI search examples

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Still having trouble?

If you have recently updated any of the SIM’s information or added a new SIM to your organization, your new SIM or name updates may not be immediately available in Hologram’s search database. However, these updates are regularly processed within a few minutes on a rolling basis for accurate search results. If after a few minutes you are still unable to find a SIM via the search bar, please reach out to support@hologram.io with your search parameters and any other identifying information about the device so the team can investigate.

Filter SIMs pages

Use filters to find and manage specific SIMs.

Report on SIM data usage

Find detailed data usage information across your fleet with comprehensive filtering.