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Reach out to our support team

Reach out to our support team by emailing support@hologram.io. This will create a new ticket, and replies will update the same email thread.

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What should I expect when I open a new ticket?

When you email support, you’ll first receive an automated reply from our AI assistant, Holly Graham. This message will:
  • Acknowledge your request
  • Suggest initial troubleshooting steps
  • Outline what information helps us investigate efficiently
If you need a human right away, simply reply and request an escalation. Holly will hand the ticket to a Solutions Engineer.

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SLA and prioritized support

If your organization requires guaranteed response and resolution times, or faster escalation paths, you can explore our premium IoT support packages.

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AI chatbot

You can also access our AI support chatbot directly through our documentation site, using the button in the lower-right corner. The chatbot can:
  • Answer common questions
  • Guide you through troubleshooting
  • Open a support ticket on your behalf if needed
Any ticket opened through the chatbot will be routed to our Solutions Engineering team for review.
Note: We no longer support submitting tickets via a UI webform.