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What are Hologram Support priority levels?

Priority levels help route and resolve issues based on urgency and impact.
Support priority levels diagram
Note: Premium Support plans include priority handling. See Support plans on the website for details.

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How to pick a priority level

1

Check current incidents

Review the status page to see if there is an active incident.

Status page

2

Classify the impact

  • P1 (Priority 1): Business-critical outage attributable to Hologram services.
  • P2 (Priority 2): Reduced service quality attributable to Hologram services.
  • P3 (Priority 3): All other issues.
3

Submit a ticket with priority

When opening a ticket, select the priority. If not set, it defaults to P3. Hologram may reclassify to ensure accurate handling.

Submit a support ticket