Documentation Index
Fetch the complete documentation index at: https://docs.hologram.io/llms.txt
Use this file to discover all available pages before exploring further.
What are Hologram Support priority levels?
Priority levels help route and resolve issues based on urgency and impact.| Priority level | Classification | Description |
|---|---|---|
| P1 | Business critical | This status is for production applications only. It indicates a total loss of service or a major feature being completely unavailable, with no workaround. It does not cover development issues or staging environment problems. |
| P2 | Degraded service | Covers intermittent issues and reduced service quality. A workaround might be available. It does not include development issues or staging environment problems. |
| P3 | General issue | Encompasses product questions, feature requests, and development issues. |
Note: Premium Support plans include priority handling. See Support plans on the website for details.
How to pick a priority level
Classify the impact
- P1 (Priority 1): Business-critical outage attributable to Hologram services.
- P2 (Priority 2): Reduced service quality attributable to Hologram services.
- P3 (Priority 3): All other issues.