What are Hologram Support priority levels?
Priority levels help route and resolve issues based on urgency and impact.
Note: Premium Support plans include priority handling. See Support plans on the website for details.
How to pick a priority level
1
Check current incidents
Review the status page to see if there is an active incident.
Status page
2
Classify the impact
- P1 (Priority 1): Business-critical outage attributable to Hologram services.
- P2 (Priority 2): Reduced service quality attributable to Hologram services.
- P3 (Priority 3): All other issues.
3
Submit a ticket with priority
When opening a ticket, select the priority. If not set, it defaults to P3. Hologram may reclassify to ensure accurate handling.