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Documentation Index

Fetch the complete documentation index at: https://docs.hologram.io/llms.txt

Use this file to discover all available pages before exploring further.

You can find approximate location information for the tower your SIM is connected to in the device’s page in the SIMs section of your dashboard. We provide approximate, crowd-sourced tower location data based on tower information from sessions shared with us from individual networks.
Important: We provide location information for approximate troubleshooting of SIM behavior. Tower location information should not be relied on as a precise reporting tool.
  • Some networks do not provide location information.
  • Some networks do not provide location information for every session. This can cause location to sometimes “disappear” for a SIM.
  • Crowdsourced location data information may be inaccurate or out-of-date.

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SIM location information

The information provided is based on the network’s tower location records, so accuracy varies by network. For dense cities the location of the SIM should be within a 1 kilometer (0.62 mile) radius. For more accurate location information we suggest using a GPS module. To look up a device’s location via our REST API, go to this page.

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Location data for a single SIM

SIM location can be found in two locations within a SIM’s details page. First open a SIM from the SIMs section in your dashboard or using search.
  1. In the Status tab, location information — if known — will display in the Last connection and session details along with a map. The tower location coordinates links to Google Maps.
    Status tab showing location information with map and coordinates
  2. Historical location information for a SIM can be found by opening the Usage reporting tab in the Usage by session card.
    Usage reporting tab showing session history with location data

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Location data across your fleet

Historical location information across your entire fleet is available at the session level by downloading the Data usage by session report found under the Usage section of your dashboard.
  1. Open the Usage section of your dashboard, and in the Usage reports tab that opens, press the By session tab to view data usage by session across all your SIMs.
    Usage reports page showing data usage by session across fleet
  2. Country, tower ID, and approximate latitude and longitude—if known—will be listed for all sessions in which we have them. Please note the disclaimer at the top of this page for location availability.