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You can deactivate up to 10 SIMs at a time in your dashboard. You must be in an Organization Owner, Admin, or Manager role to have the necessary permissions to deactivate SIMs on an account.
Danger: Deactivation is a permanent and irreversible process. Once deactivation is confirmed with our carrier partners and the SIM completes the deactivation process, it cannot be undone and the SIM will need to be physically replaced.
If you aren’t using a device for some time—like for seasonal deployments—and want to avoid any charges for data usage, you likely want to pause the SIMs instead of deactivating them. Read about how to pause SIMs. After a SIM is deactivated, it appears in the Deactivated SIMs page.

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Deactivate SIMs in bulk

Bulk deactivation in your dashboard is limited to 10 SIMs at a time. We limit this action to limit accidental deactivations by customers that really want to pause their SIMs. To bulk deactivate more than 10 SIMs at a time, you will need to use the API.
1

Open Active SIMs page

Open the SIMs section from the in the main menu of your dashboard. The Active SIMs page will open by default.
2

Select SIMs to deactivate

Find the SIMs you would like to deactivate, then use the checkboxes on the left-hand side of the SIMs list to select the SIMs.
3

Start the deactivation process

After selecting the SIMs to deactivate, open the Manage SIMs menu above the SIMs table and select Deactivate SIMs.
Manage SIMs menu with Deactivate SIMs option
4

Confirm deactivation

The Deactivate SIMs modal will then display and show important information about the deactivation process. All fields are required, including filling in the bottom two fields exactly as labeled.
Deactivate SIMs modal with required fields
5

Click and hold the Hold to deactivate button at the bottom of the screen to begin the deactivation process. This button does not work on mobile devices.
Hold to deactivate button
When the confirmation notification appears, we send on the deactivation request to our carrier partners, beginning the deactivation process. Once this process completes with our carrier partners, a process which can take up to 30 days, the SIM is permanently and irreversibly deactivated.

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Deactivate a single SIM

1

Find the SIM

Find your SIM using the SIMs pages or global search and open the SIM’s details page.
2

Start the deactivation process

In the header of the SIM’s details page, open the Manage SIM menu and select Deactivate SIM.
3

Confirm deactivation

Follow the same process as the bulk deactivation process outlined above.

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Deactivate SIMs using the REST API

Learn how to deactivate SIMs in bulk using the REST API

REST API endpoint

Pause, resume, or deactivate devices (bulk) POST /devices/batch/state

Pause or resume SIMs

Pause or resume SIMs for temporary service suspension

Change data plans

Change data plans for your SIMs

Set data usage limits

Set data usage limits for your SIMs