What can Hologram help with?
Note: For professional services inquiries, contact support@hologram.io.
| Area | In scope | Out of scope |
|---|---|---|
| Network data | Hologram receives metadata and reports usage in Dashboard and API. | Hologram cannot see data content or device-level activity. |
| Connectivity | Hologram controls connectivity for Hologram SIMs. | Hologram cannot control device settings or operator selection; use your device manual. |
| Modem diagnostics | Hologram reviews diagnostics you submit. | Hologram cannot remote into devices to retrieve or change settings. |
| Data usage | Hologram records and exposes usage via Dashboard and API. | Refunds or investigations for high usage not caused by identified issues. |
| Support SLAs | Based on time to first response. | SLAs are not based on full resolution time. |
| Device support | Guidance to relevant IoT docs and concepts. | Training on third-party devices or coding support for deployments. |