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Documentation Index

Fetch the complete documentation index at: https://docs.hologram.io/llms.txt

Use this file to discover all available pages before exploring further.

If your account balance is zero or negative and you have a SIM that is due for renewal or you have an overage charge, we will pause the SIM and send you an email alert informing you of what happened. We will still charge your account for monthly recurring charges, which may bring your account into a negative balance. If you have a positive account balance, but it’s not enough to pay for your monthly plan or a data charge, we will still renew the SIM for you to prevent a service interruption. This will result in a negative balance, so the next SIM that gets charged may get suspended if you don’t add money to your account or enable auto-refill. When you add enough money to your account to get back into a positive balance, your SIM will automatically return to the Ready status / LIVE network state.
Note: That there may be a short delay before the SIM’s data usage is resumed. After your SIM is unpaused, the SIM’s status will update to “Ready”.
Warning: If your account balance remains at zero for over 30 days, your SIMs will be permanently deactivated.

Set up auto-refill

We recommend enabling auto-refill to automatically add balance to your account when it’s low and avoid any unnecessary service interruptions.

Add balance to your account

Learn how to manually add balance to your account.