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Deleting organizations can be useful when merging accounts or simplifying your dashboard.
Important: Hologram can only delete an organization in which all SIMs are either deactivated or transferred, and that the organization’s balance is $0. Please click here for more information on transferring SIMs to other organizations and click here for more information on transferring funds to other organizations.

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Requirements before deleting an organization

1

Check if you are the owner of the organization

You must be the owner of the organization. If you are not the owner, please request the owner to take these steps. You can find the owner’s email in the organization settings page.
2

Deactivate or transfer all SIMs

All SIMs have been permanently deactivated by following the instructions in this guide, or have been transferred to other organizations your account does not own by following these instructions.
3

Pay any negative balance

The organization’s balance must be paid and $0. If the organization has a balance, it must be paid in the Account page before Hologram can delete the organization. We recommend also turning off auto-refill in the Account page.
4

Gather organization ID(s)

Gather the organization ID(s) of the organization(s) you want to delete.

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How to delete an organization

To delete an organization, email support@hologram.io from the email that owns the organization you want deleted filling out the template below. If active, Hologram will turn off account auto-refill after all SIMs are deactivated. Once all steps above have been completed Hologram Support will proceed with deleting your Hologram Dashboard(s).

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Email template

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Subject

DELETE ORGANIZATION

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Body

**Organization ID(s)** - <LIST_ORG_IDS_HERE>
**All SIMs have been deactivated or transferred?** - <DEACTIVATED_OR_TRANSFERRED>
**Balance has been paid?** - <YES_OR_NO>
**Are you the owner of all listed organizations?** - <YES_OR_NO>

Please permanently delete the following organizations: <LIST_ORG_IDS_HERE>. I acknowledge that I have already permanently deleted or transferred all SIMs associated with these organizations.

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Example email

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Subject

Delete organization request

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Body

**Organization ID(s)** - 12345, 12346
**All SIMs have been deactivated or transferred?** - Deactivated
**Balance has been paid?** - Yes
**Are you the owner of all listed organizations?** - Yes

Please permanently delete the following organizations: 12345, 12346. I acknowledge that I have already permanently deleted or transferred all SIMs associated with these organizations.