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Note: We recommend that all organizations with prepaid billing enable auto-refill to help prevent service interruptions for your IoT devices. Account auto-refill does not apply to organizations with monthly invoicing.

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Set up account auto-refill

1

Go to Billing → Account

In your Dashboard, open Billing from the left navigation. The Account page opens by default. Scroll to the Account balance card, which will display your current balance and auto-refill settings for your organization.
Account auto-refill card
2

Enter Auto-refill thresholds

Enter the minimum balance threshold that triggers auto-refill, and the amount to add when auto-refill is triggered. Save your changes.
Account auto-refill thresholds

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Change account Auto-refill during activation

If you have not yet configured auto-refill for your organization, it will appear in the final Pay and activate step of the activation process. If you do have auto-refill set up this information will not appear in the activation workflow.
Changing auto-refill during activation

Activate SIMs

Configure auto-refill during SIM activation

How do I automatically refill my account balance?

Find auto-refill on the account page