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When to transfer SIMs

Common scenarios for SIM transfers:
  • Account restructuring: Moving SIMs to new organizational structures
  • Customer handoffs: Transferring SIMs to end customers after deployment
  • Business unit changes: Reassigning SIMs between departments
  • Project completion: Moving SIMs from development to production organizations
  • Asset management: Consolidating SIMs under different billing entities

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Before transferring SIMs

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Verify permissions

  • Ensure you have Admin access to both source and destination organizations
  • Confirm the destination organization exists and is accessible
  • Check that both organizations are under the same parent account

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Review transfer impact

  • Tags are removed: Device tags don’t transfer with SIMs
  • Billing changes: Charges move to the destination organization
  • Usage history: Historical data remains with the original organization
  • Team access: Only destination organization members can access transferred SIMs

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How to transfer SIMs in bulk

  1. Navigate to the SIMs page in your dashboard
  2. Filter for SIMs you want to transfer
  3. Select up to 10 SIMs by checking the boxes
  4. Click the Manage SIMs menu at the top of the list
  5. Choose Transfer SIMs between organizations
  6. Select the destination organization from the dropdown
  7. Review the list of SIMs to be transferred
  8. Confirm the transfer

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What gets transferred

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Included in transfer

  • Device records: Complete SIM information
  • SIM associations: SIMs remain linked to SIMs
  • Data plans: Current plan assignments
  • Usage limits: Custom data limits and thresholds
  • Configuration settings: APN and connection settings

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Not included in transfer

  • Device tags: All tags are removed during transfer
  • Usage history: Historical data stays with original organization
  • Billing history: Past charges remain with original organization
  • Team permissions: Access is determined by destination organization membership

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Requirements and limitations

  • Maximum: 10 SIMs per bulk transfer
  • Admin permissions: Must be Admin on both organizations
  • Same account: Organizations must be under the same parent account
  • Device ownership: You can only transfer SIMs you own
  • Billing responsibility: Destination organization assumes all future charges
Caution: Device transfers cannot be automatically undone. You would need to perform another transfer to move SIMs back.
Note: Tags must be recreated in the destination organization and reapplied to transferred SIMs after the transfer.

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Post-transfer checklist

After transferring SIMs:
  1. Verify transfer completion: Confirm SIMs appear in destination organization
  2. Recreate necessary tags: Set up tag structure in new organization
  3. Update team access: Ensure appropriate team members have access
  4. Check billing settings: Verify payment methods for new organization
  5. Update documentation: Record transfer for asset management
  6. Notify stakeholders: Inform relevant team members of the change

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Troubleshooting transfers

  • Transfer fails: Check Admin permissions on both organizations
  • Devices not visible: Ensure you’re viewing the correct organization
  • Missing tags: Remember that tags don’t transfer and must be recreated
  • Billing questions: Contact support for billing-related transfer issues

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How to transfer SIMs using the REST API

For programmatic transfers, use the transfer SIMs endpoint to change SIM organization assignments via REST API calls.

Transfer SIMs between organizations

Transfer SIMs between organizations POST /devices/transfer

Tag SIMs

Tag SIMs to reorganize transferred SIMs with appropriate tags

Rename SIMs

Rename SIMs to apply new naming conventions in the destination organization